This policy is offered by Karat & Kin LLC, a New York limited liability company (“we”, “us”), 405 RXR Plaza, PMB A188, Uniondale, NY 11556.

Every order ships insured and tracked. Standard shipping is $7.95 and complimentary on orders of $150 or more; it arrives in 5–8 business days. Any faster options appear at checkout with their prices, before you pay.

Sales tax

We collect sales tax only where we’re required to — currently on orders shipped to New York — at the rate for your delivery address, and it’s shown at checkout before you pay. We don’t collect sales tax on orders shipped to other states.

Returns

If a piece isn’t right, you have 14 days from delivery to return it for a refund, or 30 days from delivery to exchange it or take store credit. The clock starts the day the carrier confirms delivery.

How a return works

  1. Email [email protected] with your order number and tell us whether you’d like a refund, an exchange, or store credit. We reply with a return authorization and a prepaid, insured, tracked shipping label. We can’t accept a return that arrives without an authorization.
  2. Pack the piece in its original packaging with every tag, certificate, and appraisal that shipped with it, and drop it off within 5 days of receiving the label.
  3. We inspect the piece and settle your return within 5 business days of receiving it.

Refunds

Refunds go back to your original payment method. The cost of the return label — a flat $9 — is deducted from the refund, and original shipping charges aren’t refunded.

Exchanges and store credit

Choose an exchange or store credit instead and the return label is on us. Once the piece is back, we send you a one-time code for the full price you paid for it, good at checkout toward the replacement you have in mind or anything else in the store.

What qualifies

  • The piece is unworn and undamaged, in its original packaging, with every tag, certificate, and appraisal that came with it.
  • The return was authorized within the window and shipped within 5 days of the label.
  • Custom, engraved, made-to-order, and resized pieces are final sale.

Damaged or incorrect orders

If a piece arrives damaged, or isn’t the piece you ordered, that’s ours to make right. Tell us within 14 days of delivery and we’ll arrange a replacement or a full refund, including every shipping charge, at no cost to you.

This policy applies to orders placed on or after August 23, 2026.